Returns & Exchanges

Little Pink Dress strives to provide our customers with the highest quality merchandise and an exceptional shopping experience.

If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit within 10 days from the date received. Returned items must be unused, in their original condition and their original packaging. Clothing items must not have been worn and tags must be attached. You will still be responsible for postage and with children's furniture a nominal restocking fee. Upon receipt of your approved return, Little Pink Dress will either issue a refund, store credit, or ship the item you selected in exchange. Special occasion attire are final sales and cannot be returned or exchanged. 

Custom-designed items, personalized items, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom, personalized or made-to-order are noted in either the product description or indicated in the ships in time.

Our artisans take great pride in packaging their items. Unfortunately, pieces are occasionally damaged during transit. Should this happen during your delivery, it is important to note the damage on the bill of lading before the delivery truck leaves if applicable. We will work with the manufacture and delivery company to repair or replace the damaged item as quickly as possible.

Shipping Policy

*Shipping cost is based on ground shipping in the 48 continental states and excludes any additional delivery charges as noted in the product description area.

At this time we only ship to the United States and Canada. Please note, Canadian orders may be subject to Canada's VAT tax unless sent as a gift. We suggest checking your local tax rules before ordering.

Small furnishings, dècor accessories and bedding are typically shipped via ground service with small package carriers such as UPS and FedEx. Items shipped via UPS or FedEx should arrive within 5 to 7 days of the lead time noted on the website. If your UPS or FedEx item arrives damaged, please retain all packaging materials and contact shipping@mylittlepinkdress.com or 1(888) 381-6591 within one week of delivery to arrange for a replacement.

Larger furniture requires special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via Standard Delivery with special in-home furniture carriers. As a result, these over sized items incur a Standard Delivery shipping surcharge in addition to the regular shipping charges noted below. Shipping surcharges are noted on an item's product page and in your Shopping Cart.

Furniture shipments generally take 2 – 3 weeks from the time the order leaves the manufacturer. This time is in addition to the lead times indicated on the website.

Furniture that is shipped with an in-home delivery service via Standard Delivery will be placed inside the main threshold of the home. If Premier Delivery is available for an item, it will be presented as an option on an item's product page. This convenient service is typically an extra $89 per item, above the regular shipping cost and surcharge.

If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window, typically Monday through Friday during normal business hours. If you are unable to meet the delivery driver at your scheduled appointment time, please call in advance to reschedule your delivery. Failure to meet the driver during your scheduled delivery window may result in an additional charge. If delivery cannot be scheduled within 10 days, applicable storage fees will be due and payable upon delivery.

Standard shipping charges are based on the total price of an order and outlined in the chart below. Shipping surcharges for oversized and furniture items are in addition to the costs shown below:

Please note that free shipping promotions apply only to "standard shipping charges", based on the chart above.

Free shipping promotions do not include any shipping surcharges on oversized items and on any home delivery surcharges. Freight charges are not included in any free shipping offers.